Terms of service

Short version: you pay a subscription, we provide the tool, you stay in control of your data and your compliance decisions. We're a software vendor — we don't replace your compliance officer or your auditor. The rest of this page makes that concrete.

Who these terms are between

Your contract is with DoraPilot Ltd., a private limited company registered in Ireland (referred to below as "we", "us" or "DoraPilot"). "You" means the organisation creating the account, acting through the individual who accepts these terms.

What we provide

• A web application that helps you draft DORA assessment responses, generate Register of Information files in xBRL-CSV, produce policy documents, and maintain an audit trail of the work.
• Access via the subscription plan you select. The features included in each plan are listed at dorapilot.com/#pricing at the time you sign up.
• Customer support during business hours (Dublin), within the response times stated for your plan.
• Updates and improvements as we ship them — included in your subscription at no extra cost.

What we do not provide

DoraPilot is a software tool. It is not:

• A law firm or audit practice.
• A regulated entity in its own right (we are not authorised by the Central Bank of Ireland).
• A substitute for review by a qualified compliance officer or auditor.

The drafts we generate are starting points. You and your professional advisers are responsible for the final content and for any submissions to regulators or third parties. Nothing in the product or this site constitutes legal, regulatory, audit or financial advice.

Your account and your data

• You are responsible for keeping your credentials secure and for the actions taken by people you invite to your workspace.
• You own the content you upload. We process it on your instructions under the Data Processing Agreement.
• We will never train AI models on your content. We will never share your content with other customers.
• You can export your data in a usable format at any time, and for 30 days after cancellation.

What you can't do

You agree not to:

• Use DoraPilot to break the law or to facilitate someone else doing so.
• Submit content that infringes anyone's intellectual property or privacy rights.
• Attempt to reverse-engineer, scrape, or overwhelm the service.
• Resell or sub-license DoraPilot to third parties without an explicit Partner agreement.
• Use the service in a way that would expose us to regulatory liability we did not contract for.

Fees and billing

• Subscriptions are billed monthly or annually in advance, in euro, exclusive of VAT.
• Annual plans renew automatically on the anniversary date unless cancelled at least 30 days before.
• We may change pricing for future renewal terms with at least 60 days' written notice. Your current term is not affected.
• If you upgrade mid-term, we pro-rate the difference. If you downgrade, the change applies at the next renewal.

Cancellation and exit

• You can cancel any time from your dashboard. No email required, no retention call.
• Cancellation stops auto-renewal. We do not refund the unused portion of a paid term, except where required by law.
• For 30 days after cancellation you retain export-only access. After that, your data is deleted unless you ask us to retain it (we'll need a business reason).
• We will not charge an "exit fee" or hold your data hostage. DORA Article 30 requires this of our customers when they exit their own vendors; we apply the same standard to ourselves.

Availability

We target 99.9% monthly availability on Pro and Partner plans. If we fall materially below that, you can claim service credits per the schedule in your order form. We will publish historical uptime once the product is in production.

Suspension and termination by us

We may suspend your account on short notice if you breach these terms in a way that puts the service or other customers at risk (for example, abusive use, non-payment, or a credible regulatory order). We'll tell you what the issue is and give you a reasonable chance to fix it where possible.

Liability

Our liability is capped at the fees you paid in the 12 months before the event giving rise to the claim. We don't exclude or cap liability for things the law won't let us (death and personal injury caused by our negligence, fraud, certain consumer rights). We are not liable for indirect losses, lost profits, or losses you could have avoided by reasonable mitigation.

Governing law

These terms are governed by Irish law. Disputes go to the Irish courts. If you're a consumer in another EU country, you keep the rights given to you by your local consumer protection law.

Changes to these terms

We'll update this page when we change material terms. For changes that affect your rights or fees, we give at least 30 days' notice by email before they take effect.

Contact

Questions about these terms: paulo@myneatflow.com.